Design and Exchange Agreement

By moving forward with a selected tier or submitting payment, the client acknowledges and agrees to the following:

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Design Philosophy & Materials

 

The Floral Reclaim works exclusively with reclaimed and thoughtfully sourced artificial florals.

Each collection is:

• carefully cleaned

• curated for cohesion

• designed with reuse and restraint in mind

 

Because materials are reclaimed, natural variation is expected and considered part of the work’s character. No two collections are identical.

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Collections, Tiers & Intended Use

 

Each collection is selected within a specific tier, which outlines the intended scale of use (such as number of tables or focal areas). Tier details are provided separately and are incorporated by reference into this agreement.

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All tiers are described using approximate coverage, not guarantees.

Language such as designed for, typically supports, and approximately reflects real-world variation in table size, layout, and styling preferences.

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Florals are designed for spaces, not exact guest counts.

 

Design Discretion & Scope

 

Within each selected tier, The Floral Reclaim retains design discretion to ensure:

• visual balance

• cohesive styling

• structural integrity​

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Specific flower varieties, exact quantities, or identical replication of reference photos cannot be guaranteed.

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Requests beyond the selected tier may require adjustment or a custom addendum.

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Direct Exchange & Fulfillment

 

All collections are offered via direct exchange.

• Shipping may be provided at the customer's cost

• Exchange and/or studio pickup is coordinated locally in Fort Worth

• Timing is coordinated after purchase or confirmation

 

Once exchanged, responsibility for care and handling transfers to the client.

 

Care & Handling

 

Collections are designed for gentle, intentional use.

 

Florals should not be:

• altered

• trimmed

• permanently modified

• exposed to excessive heat, moisture, or force

 

Normal handling wear is expected; intentional damage is not.

 

Adjustments & Resolution

 

If an issue arises, communication should occur within 48 hours of exchange.

 

When appropriate, reasonable efforts may include:

• substitution or adjustment (when available)

• partial refund or credit

• exchange for comparable value

 

Resolutions are handled thoughtfully and at the discretion of The Floral Reclaim.

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Delivery & Setup

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On-site setup is not provided.

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All collections are designed to be easily placed and arranged within your space. Delivery may be available depending on timing and location and is not guaranteed.

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Payment & Retainer

 

A 50% non-refundable retainer is required to begin the design process and secure your date.

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The remaining balance is due prior to your event or agreed exchange date.

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Because each collection is prepared specifically for your space and timing, retainers are not transferable once design work has begun.

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*Purchasing an existing collection can satisfy the initial retainer requirement when additional custom work is booked at the same time, but the collection purchase does not become a credit against later scope additions.

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Refunds & Returns - Offered locally only

 

If keeping your florals is not feasible, pieces may returned within 30 days for up to 20% credit, depending on condition and what is able to reused.

 

Credit amounts are determined at the discretion of The Floral Reclaim based on:

• condition upon return

• completeness of the collection

• ability to reintegrate materials into future work

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Return drop-off is arranged locally.

 

Refunds are not offered.

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Acknowledgment

 

By selecting a collection or moving forward with a tier, the client acknowledges understanding of:

• the reclaimed nature of materials

• approximate coverage language

• the direct exchange model

• design discretion within the selected tier

 

This agreement exists to support clarity, trust, and care for the work.